To support AGRAMKOW’s growth in North America, we are looking for a highly motivated and experienced Service Manager to oversee our service operations. In this role, you will manage a team of skilled service technicians, ensuring a smooth and efficient service delivery to our valued customers.

You will collaborate closely with other departments internationally and domestically to maintain high service quality standards, promptly resolve customer issues, and implement strategies to enhance overall customer satisfaction. The ideal candidate will have solid experience with line production, preferably from the appliance, refrigeration industries, or sensor technology.

Key Responsibilities
As Service Manager, your overall responsibility is ensuring high-quality service delivery to our customers. Your responsibilities include:

• Lead and supervise service technicians, guiding them to achieve departmental goals
• Coordinate service operations for timely resolution of customer inquiries and technical issues
• Develop and implement service policies to streamline operations and improve service delivery
• Conduct regular performance evaluations and provide ongoing training and development opportunities for team members
• Collaborate with sales to identify opportunities for service expansion and improvement
• Handle escalated customer concerns and ensure resolutions are achieved on time
• Attend customer visits and support the team hands-on in the field
• Stay updated on industry trends and best practices to drive continuous improvement in service operations

Qualifications

• Bachelor’s degree or equivalent work experience
• Hands-on electrical and mechanical experience; software application knowledge is a plus 
• Proven leadership in line production, preferably within the appliance industry
• Strong motivational and coaching skills
• Team player fostering a collaborative culture
• Inter-cultural experience
• Excellent communication and problem-solving skills
• Proficiency in Microsoft Office and ERP systems
  Experience with order handling in SAP is an advantage, but not a must

About AGRAMKOW US Inc.
AGRAMKOW US Inc. is a company under the Danish company AGRAMKOW A/S, which was founded in Denmark in 1977. AGRAMKOW specializes in innovative technology solutions for refrigeration and automation. Our systems serve automotive, HVAC, and appliance manufacturing industries worldwide. We prioritize data-driven production to enhance quality, productivity, and decision-making for our customers.

Location: Greenville, SC
Start date: As soon as possible
Compensation: Competitive compensation and benefits package
Travel: Approx. 25%

How to Apply
If you are interested in this position, please submit your resume and application by pressing the "Apply" button.

Contact
If you would like to know more about the position, please call external recruiting consultant, Bjoerg Larsen, at bwl@slaterconsult.com. SlaterConsult is AGRAMKOW’s recruiting partner for the position.

AGRAMKOW US Inc. is an equal opportunity employer, adhering to EEOC guidelines. We maintain a drug-free workplace and may conduct testing at any time.